Job Description

Operating Title

Long Classification Title

Campus Location

Department

Summary of Position

Acceptable minimum level of education

Acceptable minimum years of experience

Posting Number

Other minimum qualifications

• Prior supervisory experience; excellent staff and office management skills.
• Bachelor’s degree and four years of experience in educational counseling/ administration or master’s degree in counseling or related field and two years of experience in educational counseling/administration.
• Exceptional organizational skills required.
• Excellent personal computer skills required to include excel, word, PowerPoint, and ability to learn new software.
• Demonstrated commitment and experience working with diverse populations (race, ethnicity, sexual orientation, socio-economic status).
• Demonstrated ability to work as a member of a team.
• Regular evening and weekend work will be required.
• Excellent oral and written communication skills required.
• Demonstrated ability to work independently and regularly exercise judgment regarding programming detail and procedures.
• Demonstrated ability to manage multiple assignments.
• Valid driver’s license.

Additional Preferred Qualifications

• 3-5 years admissions or higher education experience preferred or Master’s degree in counseling or related field and two years of experience in educational counseling/administration.
• Familiarity with program planning or project management.
• Experience with Slate CRM and report building
• Masters preferred

Salary Information

Quicklink for Posting

Percent Time Information (FTE)

Grade

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

Posting Date

Open Until Filled

Posting Open to Internal Candidates Only?

Interested Internal Candidates Exist?

Job Category

Appointment Type

Drivers License and Physical Requirements. Please check all items that apply.

Duty/Responsibility

• Development and maintenance of procedure documentation for the student representative program.
• Maintain accurate records on recruitment, retention and hours worked by student representatives. Use this data to make informed decisions each semester to improve the quality of programming offered while maintaining a strong student representative program.
• Coordination with other offices that rely on student representative program for their programming/information needs
• Prepare for and manage 3+ days of fall training and 2 days of spring training; 2 hours of monthly training and management meetings
• Administer on-going evaluations of the tours program; incorporate results and findings
• Manage advisory board (oversight, leadership board of student positions); support program management
• Determine high priority programming and tasks to utilize student representatives.
• Collaborate with other student experience coordinators and team members to schedule student ambassadors for programs and create specialized tour routes as needed.
• Assign student workers to different projects or tasks as needed to support other student experience team members.
• Maintains enthusiasm and commitment of student workers for exceptionally critical and cost-effective program.

• Develop a plan on how student ambassadors will be utilized in various programs throughout the year.
• Compile and review visitor data each semester to determine best schedule to meet visitor demand while well utilizing student representative resources.

Duty/Responsibility

• Outline goals for staff to meet to provide exceptional customer service to visitors.
• Train staff to assist in maintaining accurate data of registrations and attendance for visitors.
• Analyze visitor registration and attendance data to make recommendations for programmatic or tour schedule changes.
• Along with On Campus Visitor Coordinator, develop speaking points and presentations for tour programming ensuring these along with the appearance of the office space and printed materials all align with branding and core messaging determined by communication team

Duty/Responsibility

• In collaboration with the Director of Admissions, Student Engagement and Operations, cross train the staff to assist with call center and processing related tasks.
• Assign staff to assist with call center or processing area tasks when needed.
• Create and maintain a consistent method of updating front line staff such as the call center and front receptionists on programming updates and information.

Duty/Responsibility

• Includes: representing the university at high school visits and college nights; panel discussions; develop new under-represented student markets; work with alumni and/or other efforts necessary to meet target goals established by the office.
• Review and evaluate applications from assigned territory.

Duty/Responsibility

• Other tasks as assigned which includes serving as back up for Director of Admissions, Prospective Student Experience should interim role or duties be needed.

Duty/Responsibility

• Prepare campus partner communications and timelines
• Lias with communications team to ensure Slate events are programmed and promoted on time
• Oversee operational support of day-to-day – maintenace of student experience team documentation and training materials
• Take initiative on campus visitor center planning in collaboration with the Director of Student Experience
• Utilize Slate reports to provide event based data to leadership

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